Refund policy

🔁 Weenie & Co. Return & Refund Policy

At Weenie & Co., every item is carefully packaged and checked before shipping. Because many of our products are made-to-order, we ask that you review this policy before purchasing.

👕 Returns (Size Exchanges Only)

We’re happy to offer returns for size exchanges if:

  • The wrong size was ordered by the customer

  • The item is unused, unwashed, and in original condition

  • The customer is reordering the correct size

Please note:

  • Returns are not accepted for refunds due to incorrect sizing

  • Customers are responsible for return shipping costs

  • Original shipping fees are non-refundable

Once the returned item is received and inspected, we’ll process your replacement order.

💸 Refunds (Damaged Items Only)

Refunds are only issued if an item arrives:

  • Broken

  • Torn

  • Ripped

  • Clearly damaged in transit

To be eligible for a refund:

  • Photo proof must be provided immediately upon opening the package

  • Photos must clearly show the damage and packaging

  • Claims must be submitted within 24 hours of delivery

Without photo evidence provided at the time of opening, refunds cannot be issued.

🚫 Non-Refundable Items

The following are not eligible for refunds:

  • Incorrect size selections

  • Buyer’s remorse or change of mind

  • Normal wear and tear

  • Items damaged after use

📩 How to Start a Return or Damage Claim

Please email us with:

  • Your order number

  • A brief explanation

  • Clear photos (if applicable)

We’ll review your request and get back to you as quickly as possible.